This course acts as an introduction to conflict management. It explains the causes and signs of conflict, as well as behavioural patterns and the stages of conflict. This course will explain the importance of effective communication and the use of de-escalation techniques.

It is particularly relevant to the health and social care sector and covers dealing with behaviour that can be challenging.

Mapped to the UK Core Skills Training Framework, the Care Certificate and the NCFE CACHE Level 2 Diploma in Care.

Conflict Management

SKU: CSEC144

£12.00

Quantity

85 minutes
By the end of this course, you will be able to:

Understand the current legislation that governs conflict management

Identify the differences between conflict, violence and aggression

Identify the different stages of conflict and the factors that can influence a situation

Explain the importance of communication

Recognise the behavioural patterns and warning signs

Explain the importance of recording incidents and risk assessments

Review the staff support systems that are available following an incident

Conflict Management

Duration

Who Is This Course Aimed At?

What Will I Learn?