In this course, learners will study effective complaint handling. The course is designed to provide the learner with the skills and strategies for managing complaints from patients, service users or relatives effectively and efficiently.

Complaints Handling

Name: Complaints Handling
SKU: CSEC160

SKU: CSEC160

£12.00

Quantity

69 minutes
By the end of this course, you will be able to:

Identify the severity and urgency of a complaint

Explain how to act and respond when receiving a complaint

Explain the importance of acknowledging and learning from mistakes

Describe the elements that make up an affective complaint's pathway

Recognise the potential impact complaints handling can have on an individual

Outline some of the options available to support staff who regularly handle complaints

Complaints Handling

Duration

Who Is This Course Aimed At?

What Will I Learn?